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Rustic Log Lighting.com
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Website by One Gal Web-Design
Page Last Updated Oct. 29th. 2009
NO Returns taken or Refunds given without PRIOR authorization from One Guy Light Co. To receive a return authorization you must first call us at 1-877-864-9584.
All Sales are FINAL on any Moose, Elk ,and W-30 Whitetail Antler Chandeliers.
There is a 20% Restocking Fee on all Antler or Tinware Light Fixtures.
Return Policy for Products Damaged During Shipment
After receiving your shipment, you have two weeks in which to inspect the product(s) and inform One Guy Light Co. of any damages that occurred during shipment, prior to delivery. If you determine your product was damaged during shipment, please contact us Immediately at -1877-864-9584. If you fail to notify us within 2 weeks of delivery of any damaged shipments, One Guy Light Co. is not responsible for the damaged product and will not be able to service you with a replacement or refund.
Returns taken only if lighting fixture has not been used and is in its original condition. The fixture cannot have been installed or modified in any way. The fixture must be enclosed in the original box with sufficient packaging material for safe return shipment.
When returning product to One Guy Light Co. it is the customer's responsibility to pack the product in the original box with sufficient packaging material, and it is in the customer's best interest to insure the package. Any item received damaged at One Guy Light Co. is the customer's responsibility and no replacement or refund will be issued.
If the product is damaged during shipment back to One Guy Light Co., we will not be able to issue the customer a refund or credit for the product. We will inform the customer via email or Phone that the item(s) were received damaged and we will hold the damaged product up to 45 days. It is the customer's responsibility to file a claim with the shipping carrier and to instruct One Guy Light Co. concerning the disposition of the damaged product. If we have not received notification or response from the customer within 45 days, We will no longer be responsible for returned Item(s).
To place an order or ask any questions you may call us
Toll Free at 1-877-864-9584 so that we may make sure your lighting needs are well taken care of with friendly one to one service. You will only be dealing with One Guy (or Gal) and we work very hard to give the best customer service we know how to give. If we are not home, please leave a message on our machine (we hate them too!) and we WILL get right back to you ASAP. Thanks once again for your interest in our products.
Feel free to email Scott if you have any questions.
One Guy Light Co.
445 Cherry Creek Road
Thompson Falls, Montana. 59873
Toll Free: 1-877-864-9584
7 days a week, evening calls are welcome!